Associate Director, Patient Experience Marketing, Pulmonary Hypertension at Johnson & Johnson in Titusville, NJ
Job Description At the Janssen Pharmaceutical Companies of Johnson & Johnson, what matters most is helping people live full and healthy lives. We focus on treating, curing and preventing some of the most devastating and complex diseases of our time. And we pursue the most promising science, wherever it might be found. We are Janssen. Our mission drives us. Our patients inspire us. We collaborate with the world for the health of everyone in it. Job Description Janssen is committed to raising the bar on Patient Experience (PX), building a new center of excellence - the Patient Engagement and Customer Solutions (PECS) organization - that will create more personalized, seamless and supportive experiences for patients during their treatment journey. The Associate Director, Patient Experience (Px) Marketing, Pulmonary Hypertension will drive patient onboarding strategies as part of the end-to-end experience for patients prescribed Pulmonary Hypertension therapies. You will be a member of the Pulmonary Hypertension PX team, working closely with the PECS patient solutions teams and commercial excellence - to deliver, measure and optimize the patient journey, ensuring that more patients can start and stay on therapy. You will also work collaboratively with the brand marketing, access, and field teams to deliver a patient experience that delights the patient and supports business strategy and objectives. A Day In The Life Every patient's healthcare experience is unique - shaped by personal experiences and beliefs, the presence or absence of support networks, provider and payer dynamics, and socioeconomic factors. For many patients, the decision to start or stop a treatment is overwhelming. Janssen recognizes this, and wants to create an experience that is personalized, helpful, and hopeful. The Associate Director, PX Marketing, Pulmonary Hypertension (PH) works in service to our patients, as an advocate for their needs. Their day-to-day responsibilities include:
Px Strategy:
Assess Janssen PH patient on-boarding experience to identify unmet needs and drive strategy and initiatives to positively impact patient experience during their onboarding process Specialty Pharmacy Program Evolution:
Develop strategy for Specialty Pharmacy educational program evolution in partnership with Pharmacy Solutions team Communications and Training:
Lead communication planning efforts to drive execution of PX onboarding programs Customer-Centric Design Process:
Engage patients, caregivers, and providers in co-creating and continuously optimizing solutions; Own patient and program insight generation; Inform requirements for Px solutions Orchestration:
Lead cross-functional core teams and partner with brand marketing, patient marketing, channel management, pharmacy solutions, patient access and affordability solutions and data teams to improve inter-connectivity across our patient support programs, specialty pharmacies and healthcare providers Goal Setting, Measurement and Reporting:
Define and establish metrics and goals for PX on-boarding solutions. Report on PX performance through the use of dashboards, research and analytics resources Program Optimization:
Work closely with program owners in the PECS operations teams to identify and pull through opportunities to optimize programs Advancing Equity in Healthcare:
Advance health equity by uncovering disparities and developing strategies to support better treatment outcomes for underserved populations Culture:
Support a culture of learning, smart risk-taking and experimentation Diversity & Inclusion:
Build an inclusive environment in support of the company's commitment to equal employment opportunity and the value of a diverse work force. Leadership & Ethics:
Model ethical, Credo-based leadership with deep knowledge and respect for legal and compliance requirements Qualifications You are compassionate and empathetic, putting yourself in the shoes of the patients you support and the providers who care for them. You are passionate about delivering a great support experience that patients will remember and want to tell other people about. You welcome the challenge of working in a highly visible, highly accountable role where you can meaningfully impact the health and wellbeing of others. You feel energized to be part of a team that is building new capabilities and ways of working. You consistently deliver great results, but even when you fall short - you learn from it. Qualifications Education and work experience. Bachelor's degree required; MBA or other related advanced degree preferred. A minimum of 7 years of healthcare business experience; Experience in marketing, sales, patient services, market access, analytics, account management, or specialty pharmacy is preferred Experience in more than one of the areas below is required:
Services and/or customer experience marketing; Strategy development; Working across a matrixed organization; Experience with predictive models and machine learning; Digital marketing and/or CRM experience; change management and/or P&L management Communication. Excellent oral and written communication skills and ability to influence without authority. Relationship building. Excellent interpersonal skills with a proven track record for forging strong, positive and productive relationships with a diverse array of customers and colleagues. Collaboration. Effectively work in a team environment that will require you to coordinate activities and build partnerships across multiple internal/external organizations. Resourcefulness. Skilled in using personal knowledge and any other available resources to resolve problems for customers and ensure their satisfaction. Accountability. Eager to set bold goals and take ownership for results. Proactive defining actions and following through. Flexibility. Can dynamically adjust priorities due to changing circumstances. An agile learner who is comfortable operating in complex environments. Travel. This position is based in Titusville, NJ and requires up to 20% domestic travel. At Johnson & Johnson, we're on a mission to change the trajectory of health for humanity. That starts by creating the world's healthiest workforce. Through cutting-edge programs and policies, we empower the physical, mental, emotional, and financial health of our employees and the ones they love. As such, candidates offered employment must show proof of COVID-19 vaccination or secure an approved accommodation prior to the commencement of employment to support the well-being of our employees, their families and the communities in which we live and work.
Salary Range:
$100K -- $150K
Minimum Qualification
Allied Health Professionals, Brand Marketing & Management, Healthcare ManagementEstimated Salary: $20 to $28 per hour based on qualifications.
Px Strategy:
Assess Janssen PH patient on-boarding experience to identify unmet needs and drive strategy and initiatives to positively impact patient experience during their onboarding process Specialty Pharmacy Program Evolution:
Develop strategy for Specialty Pharmacy educational program evolution in partnership with Pharmacy Solutions team Communications and Training:
Lead communication planning efforts to drive execution of PX onboarding programs Customer-Centric Design Process:
Engage patients, caregivers, and providers in co-creating and continuously optimizing solutions; Own patient and program insight generation; Inform requirements for Px solutions Orchestration:
Lead cross-functional core teams and partner with brand marketing, patient marketing, channel management, pharmacy solutions, patient access and affordability solutions and data teams to improve inter-connectivity across our patient support programs, specialty pharmacies and healthcare providers Goal Setting, Measurement and Reporting:
Define and establish metrics and goals for PX on-boarding solutions. Report on PX performance through the use of dashboards, research and analytics resources Program Optimization:
Work closely with program owners in the PECS operations teams to identify and pull through opportunities to optimize programs Advancing Equity in Healthcare:
Advance health equity by uncovering disparities and developing strategies to support better treatment outcomes for underserved populations Culture:
Support a culture of learning, smart risk-taking and experimentation Diversity & Inclusion:
Build an inclusive environment in support of the company's commitment to equal employment opportunity and the value of a diverse work force. Leadership & Ethics:
Model ethical, Credo-based leadership with deep knowledge and respect for legal and compliance requirements Qualifications You are compassionate and empathetic, putting yourself in the shoes of the patients you support and the providers who care for them. You are passionate about delivering a great support experience that patients will remember and want to tell other people about. You welcome the challenge of working in a highly visible, highly accountable role where you can meaningfully impact the health and wellbeing of others. You feel energized to be part of a team that is building new capabilities and ways of working. You consistently deliver great results, but even when you fall short - you learn from it. Qualifications Education and work experience. Bachelor's degree required; MBA or other related advanced degree preferred. A minimum of 7 years of healthcare business experience; Experience in marketing, sales, patient services, market access, analytics, account management, or specialty pharmacy is preferred Experience in more than one of the areas below is required:
Services and/or customer experience marketing; Strategy development; Working across a matrixed organization; Experience with predictive models and machine learning; Digital marketing and/or CRM experience; change management and/or P&L management Communication. Excellent oral and written communication skills and ability to influence without authority. Relationship building. Excellent interpersonal skills with a proven track record for forging strong, positive and productive relationships with a diverse array of customers and colleagues. Collaboration. Effectively work in a team environment that will require you to coordinate activities and build partnerships across multiple internal/external organizations. Resourcefulness. Skilled in using personal knowledge and any other available resources to resolve problems for customers and ensure their satisfaction. Accountability. Eager to set bold goals and take ownership for results. Proactive defining actions and following through. Flexibility. Can dynamically adjust priorities due to changing circumstances. An agile learner who is comfortable operating in complex environments. Travel. This position is based in Titusville, NJ and requires up to 20% domestic travel. At Johnson & Johnson, we're on a mission to change the trajectory of health for humanity. That starts by creating the world's healthiest workforce. Through cutting-edge programs and policies, we empower the physical, mental, emotional, and financial health of our employees and the ones they love. As such, candidates offered employment must show proof of COVID-19 vaccination or secure an approved accommodation prior to the commencement of employment to support the well-being of our employees, their families and the communities in which we live and work.
Salary Range:
$100K -- $150K
Minimum Qualification
Allied Health Professionals, Brand Marketing & Management, Healthcare ManagementEstimated Salary: $20 to $28 per hour based on qualifications.
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