Associate Director, Patient Experience Marketing, CVM - Janssen Pharmaceuticals, Inc.
Job Description At the Janssen Pharmaceutical Companies of Johnson & Johnson, what matters most is helping people live full and healthy lives. We focus on treating, curing and preventing some of the most devastating and complex diseases of our time. And we pursue the most promising science, wherever it might be found. Janssen Biotech, Inc. delivers on the promise of new treatments and ways to improve the lives of individuals with serious disease. Built upon a legacy of creative firsts, Janssen Biotech pursues advancing patient care with immunology and oncology solutions. Please visit www.JanssenBiotech.com for more information. We are Janssen. Our mission drives us. Our patients inspire us. We collaborate with the world for the health of everyone in it. Janssen is committed to raising the bar on Patient Experience (Px), building a new center of excellence - the Patient Engagement and Customer Solutions (PECS) organization - that will create more personalized, seamless, and supportive experiences for patients during their treatment journey. PECS is recruiting for an Associate Director, Patient Experience Marketing, Cardiovascular & Metabolism (CVM), located in Titusville, NJ. The Associate Director will play a critical role in shaping strategy and transforming Janssen Select into Janssen's first e-commerce platform. A Day in the Life Every patient's healthcare experience is unique - shaped by personal experiences and beliefs, the presence or absence of support networks, provider and payer dynamics, and socioeconomic factors. For many patients, the decision to start or stop a treatment is overwhelming. Janssen recognizes this, and wants to create an experience that is personalized, helpful, and hopeful. Day-to-day Responsibilities include The Associate Director, Patient Experience Marketing works in service to our patients, as an advocate for their needs. Accelerate the growth of Janssen Select, an innovative patient affordability support program, by identifying and addressing barriers to patient awareness, activation, enrollment, and dispense Lead the positioning, messaging and resource development for consumer awareness of Janssen Select through digital assets Analyze data to inform business development and digital campaigns, drive CRM initiatives and overseeing execution of campaigns Test, learn and scale innovative approaches, requiring close collaboration with internal and external vendors to design, plan, and deliver various pilots with clear measurement plans for impact Acting as a liaison between the IT and CRM teams to identify consumer segments to be targeted for campaigns Build strong alliances with Patient Access Solutions, Supplier Management & Operational Excellence, Privacy, Legal, Healthcare Compliance, Commercial Excellence, Technology, Communications, Agencies, and other key business partners Make strategic recommendations for investment and manage budget to commitments This is not an exhaustive, comprehensive listing of job functions. May perform other duties as assigned. This position reports to the Director, Patient Experience Marketing, CVM. About You You are compassionate and empathetic, putting yourself in the shoes of the patients you support and the providers who care for them. You are passionate about delivering a great support experience that patients will remember and want to tell other people about. You welcome the challenge of working in a highly visible, highly accountable role where you can meaningfully impact the health and wellbeing of others. You feel energized to be part of a team that is building new capabilities and ways of working. You consistently deliver great results, but even when you fall short - you learn from it. Qualifications Required:
Bachelor's degree 7 years of business experience is required 2 years of marketing or marketing support (market research, analytics, technology, etc.) experience Must have excellent skills in communication, cross-functional alignment, and influencing without authority. Demonstrated success in strategic and business planning, business results, and influencing large/diverse teams without direct authority Demonstrated track record of strong leadership capabilities with ability to work effectively in a matrix and unstructured environment Must be creative and strong analytically with excellent overall business acumen Must have a working knowledge of pharmaceutical marketing that includes FDA, regulatory, legal environment and reimbursement Must have both big picture orientation and attention to detail. Demonstrate intellectual curiosity, thought leadership, accountability, and willingness to take smart risks - measuring and optimizing based on results. Must have entrepreneurial spirit, high change agility, and customer-centricity Exhibit comfort working in white-space Demonstrate a self-starter mentality with a track record of challenging the status quo, delivering results, influencing others and overcoming resistance Preferred
Experience:
MBA 1 year of prior experience in Managed Care/Market Access Prior management consulting experience
Salary Range:
$150K -- $200K
Minimum Qualification
Brand Marketing & ManagementEstimated Salary: $20 to $28 per hour based on qualifications.
Bachelor's degree 7 years of business experience is required 2 years of marketing or marketing support (market research, analytics, technology, etc.) experience Must have excellent skills in communication, cross-functional alignment, and influencing without authority. Demonstrated success in strategic and business planning, business results, and influencing large/diverse teams without direct authority Demonstrated track record of strong leadership capabilities with ability to work effectively in a matrix and unstructured environment Must be creative and strong analytically with excellent overall business acumen Must have a working knowledge of pharmaceutical marketing that includes FDA, regulatory, legal environment and reimbursement Must have both big picture orientation and attention to detail. Demonstrate intellectual curiosity, thought leadership, accountability, and willingness to take smart risks - measuring and optimizing based on results. Must have entrepreneurial spirit, high change agility, and customer-centricity Exhibit comfort working in white-space Demonstrate a self-starter mentality with a track record of challenging the status quo, delivering results, influencing others and overcoming resistance Preferred
Experience:
MBA 1 year of prior experience in Managed Care/Market Access Prior management consulting experience
Salary Range:
$150K -- $200K
Minimum Qualification
Brand Marketing & ManagementEstimated Salary: $20 to $28 per hour based on qualifications.
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