Director, Sales Operations
360insights is a SaaS technology company that deals with high-profile brands to build and facilitate their rebate and incentive programs. At 360, our culture is driven by a simple concept - happiness. We believe happiness makes for better business and a better world and we know it makes a difference in how our team serves our clients. 360insights was awarded Best Workplace in Canada by the Great Place to Work Institute and rocking a Net Promoter Score of 88%. 360 has also recognized as a leader by a major analyst group - ask us about this exciting recognition! Our team consists of technical people who are looking for purposeful growth both personally and professionally. Join our team and make an impact. We are 600 employees strong and growing. We are based in the Toronto area, with presence in Boston and across the United States, as well as in the United Kingdom. What will you be doing? The Director, Sales Operations will lead and grow a Revenue Operations team and support them in designing the strategy, choosing the technology, building and maintaining the infrastructure, and overseeing the analytics and optimization of our go-to-market organization, which includes approximately the professionals in Sales, Customer Success, and Marketing organizations. Stand out and stay on track:
Act as a strategic partner to the Sales, Marketing, and Customer Success teams and help them achieve their revenue goals Review, improve and optimize processes and workflows so that sales, marketing, customer service teams and finance can collaborate effectively Provide analytical thought leadership for go-to-market plans, sales plans, and marketing activities, delivering actionable insights to establish strategic operational priorities. Build and support a team dedicated to analyzing and sharing insights on key revenue trends, defining and analyzing metrics that drive revenue, and effectively setting up 360 for scale Identify technological solutions that help improve relevant teams' performance and enhance the customer experience throughout the buying journey. Manage the team that supports the GTM technology stack:
DealHub, Salesforce, Totango, and HubSpot Manage, direct and lead the revenue operations team professionals, which currently includes the Manager, Revenue Operations, Salesforce Administration, a Project Manager, marketing and client success operations professionals Develop and maintain company-wide dashboard by working collaboratively with all areas of the business. Work in a dynamic, high-visibility role that will provide insights and strategic direction around company-wide objectives What will make you a success? You've got this! 10
years of Revenue Operations, ideally at a B2B SaaS company, understanding of the incentive market is a plus Experience managing a team including regular performance management, KPI reporting and process improvement Comfort in designing and managing data systems Worked in an environment with a high integration of marketing, sales, and account management Experienced working in a start-up that has gone through a scaling phase Entrepreneurial spirit Be a collaborator and enjoy coaching fellow team mates on strengths and weaknesses, with empathy and diplomacy Have an eagerness to learn, develop professionally, and take on new accountabilities Passion for the start-up life and a little ambiguity doesn't scare you! Why 360? Benefits on day 1 Bonus plan Employee stock options Retirement Savings Global Family Leave policies Tuition reimbursement Flexible vacation policies Remote, hybrid, or in-office options Employee recognition platform Career growth opportunities Mentorship program Employee led clubs Company Overview:
360insights is focused on constant innovation and on delivering a more informed approach to the world of consumer and sales channel incentive management. We do this by offering industry-leading technology combined with uncompromising, personalized customer service. Our customers are among the world's leading brands and we actively seek out and partner with companies who want to show leadership in offering incentive and rebate programs that engage and motivate their channels while building customer loyalty by offering an easy and efficient way to redeem their claims. As a company, partner and community member, we're focused on making a difference in how business is done and in the world at large.
Salary Range:
$200K -- $250K
Minimum Qualification
Sales Management & OperationsEstimated Salary: $20 to $28 per hour based on qualifications.
Act as a strategic partner to the Sales, Marketing, and Customer Success teams and help them achieve their revenue goals Review, improve and optimize processes and workflows so that sales, marketing, customer service teams and finance can collaborate effectively Provide analytical thought leadership for go-to-market plans, sales plans, and marketing activities, delivering actionable insights to establish strategic operational priorities. Build and support a team dedicated to analyzing and sharing insights on key revenue trends, defining and analyzing metrics that drive revenue, and effectively setting up 360 for scale Identify technological solutions that help improve relevant teams' performance and enhance the customer experience throughout the buying journey. Manage the team that supports the GTM technology stack:
DealHub, Salesforce, Totango, and HubSpot Manage, direct and lead the revenue operations team professionals, which currently includes the Manager, Revenue Operations, Salesforce Administration, a Project Manager, marketing and client success operations professionals Develop and maintain company-wide dashboard by working collaboratively with all areas of the business. Work in a dynamic, high-visibility role that will provide insights and strategic direction around company-wide objectives What will make you a success? You've got this! 10
years of Revenue Operations, ideally at a B2B SaaS company, understanding of the incentive market is a plus Experience managing a team including regular performance management, KPI reporting and process improvement Comfort in designing and managing data systems Worked in an environment with a high integration of marketing, sales, and account management Experienced working in a start-up that has gone through a scaling phase Entrepreneurial spirit Be a collaborator and enjoy coaching fellow team mates on strengths and weaknesses, with empathy and diplomacy Have an eagerness to learn, develop professionally, and take on new accountabilities Passion for the start-up life and a little ambiguity doesn't scare you! Why 360? Benefits on day 1 Bonus plan Employee stock options Retirement Savings Global Family Leave policies Tuition reimbursement Flexible vacation policies Remote, hybrid, or in-office options Employee recognition platform Career growth opportunities Mentorship program Employee led clubs Company Overview:
360insights is focused on constant innovation and on delivering a more informed approach to the world of consumer and sales channel incentive management. We do this by offering industry-leading technology combined with uncompromising, personalized customer service. Our customers are among the world's leading brands and we actively seek out and partner with companies who want to show leadership in offering incentive and rebate programs that engage and motivate their channels while building customer loyalty by offering an easy and efficient way to redeem their claims. As a company, partner and community member, we're focused on making a difference in how business is done and in the world at large.
Salary Range:
$200K -- $250K
Minimum Qualification
Sales Management & OperationsEstimated Salary: $20 to $28 per hour based on qualifications.
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